APRO Publications - Other APRO Rent-to-Own Publications

APRO offers a wide variety of publications to help your rent-to-own business—some available to APRO members only at no charge. Many of these publications have been updated recently and reflect the marketing, advertising, legal and financial analysis specific to the rent-to-own industry.

These reports were written by some of the leading RTO and marketing experts in the country and are crucial to your business’ growth, profitability and legal protection. Many of these publications are available for downloading through RTOHQ’s APRO member/E-Communities section. Simply log in to the APRO member site to access the documents.

If you have questions regarding the APRO publications listed below, please contact Laurie Hill by e-mail or by calling 800/204-2776, ext. 103.

• APRO RTO Customer Satisfaction Survey (2009 edition) A survey gauging rent-to-own customer satisfaction. The 2009 is the fourth customer satisfaction survey over 15 years and represents the most powerful marketing tool to retain your customers. (APRO members: free; available to APRO members only)
• APRO RTO Industry Survey (2008 edition) The only source of statistical information on the rent-to-own industry in the U.S. ($500, available to APRO members only)
• APRO RTO Industry Survey (2007 edition) The only source of statistical information on the rent-to-own industry in the U.S. ($300, available to APRO members only)
• APRO Advertising, Public Relations and Media Relations Handbook An advertising, media relations and public relations handbook for rent-to-own dealers. An electronic version of this handbook is available for downloading by clicking here. You will need your personal log-in and password to access APRO E-Communities. (APRO members: free; non-members: $200)
• APRO RTO Policies and Procedures Manual A sample policies and procedures manual covering compensation and benefits, employee conduct, safety policies and much more! This manual is ready to be molded around your company. An electronic version of this handbook is available for downloading by clicking here. You will need your personal log-in and password to access APRO E-Communities. (APRO members: free; available to APRO members only)
• APRO Tax Audit Manual A collection of summaries and case cites to assist in defense and processing of audits. An electronic version of this handbook is available for downloading by clicking here. You will need your personal log-in and password to access APRO E-Communities. (APRO members: free; non-members: $150)
• UPDATED! APRO Bankruptcy Manual A guide to assist in recovery of rental property from customers who have declared bankruptcy. An electronic version of this handbook is available for downloading by clicking here. You will need your personal log-in and password to access APRO E-Communities. (APRO members: free; non-members: $200)
• How to Locate Missing Persons: A Skip Trace Manual Helpful advice in locating "skips" and "stolens". An electronic version of this handbook is available for downloading by clicking here. You will need your personal log-in and password to access APRO E-Communities. (APRO members: free; non-members: $30)
• Annual Rent-to-Own Almanac APRO's annual membership directory and resource, listing association members by name, company and location. Includes listings of suppliers to the rent-to-own industry. (APRO members: free; available to APRO members only)
• RTOHQ: The Magazine subscription APRO's bi-monthly magazine for the rent-to-own industry (APRO members and non-members: free)
• Legal Ease A compilation of state rent-to-own laws with annual updates (APRO members: $50; non-members: $100)
• APRO RTO Legal Reference Index (1997) A comprehensive summary of laws affecting the rent-to-own industry (APRO members: free; non-members: $500)
  
• 2004 RTO Potential Customer Survey A survey gauging the potential RTO customer's view of rent-to-own. An electronic version of this handbook is available for downloading by clicking here. You will need your personal log-in and password to access APRO E-Communities. (APRO members: free; available to APRO members only)
  
• Managing for Success A guide to hiring and keeping quality employees (APRO members: $30; non-members: $150)